Why the verification has been rejected?

Modified on Mon, 18 Dec, 2023 at 2:50 PM

Business account verification may be rejected due to the following reasons:

- Invalid document. To complete the verification successfully, you need to upload valid and original company documents. 

- Shareholders verification fail. All company shareholders/UBOs/directors/representatives have to pass verification successfully. 

- Poor-quality photo of company documents. In order to complete the verification successfully, please upload an original picture of the document. 

- You are using an expired document. 

- AML screening matches.  

Sometimes company account verification may require a manual review, documents resubmission or request of other additional documents by the relevant department. Thus such account verification may take longer than the usual 48 hours.

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