Please follow these advices if you do not receive an OTP code:
- Check that you've entered the phone number correctly. The phone number must start with a country code +XX, e.g. +44.
- Ensure that your mobile device has a stable and active connection to the network.
- Check if you can receive SMS from other services or people.
- Check for SMS blocking. Some devices have settings that block certain types of messages, including short codes or verification codes. Make sure that your device is not blocking these messages.
- Restart your device.
If these steps do not help, please contact our Support team for further assistance.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article